This tool allows you to set up a system where your customers can submit their problems so that you and your team can handle them in time. The customer fills a google form which generates a unique ticket number and sends a confirmation mail to the customer and an intimation mail to you as well. You can assign this to any employee by selecting their name from dropdown against the query. The actions taken by the employee are collected and reported in the main dashboard.

How Helpdesk System(Ticketing) Works

STEP 1: Customer fills the google form to get support

STEP 2: Assign the query to employee

STEP 3: Employee performance is recorded and displayed in dashboard

Important features of Helpdesk System(Ticketing)

• Attend customer queries in an organised manner
• Email notifications to you for new ticket
• Unique ticket number to each query
• Employee performance records in Dashboard

https://drive.google.com/file/d/1Lbba8Soy4k86zzbNKJjYcrxTAWR4SfbW/view?usp=drive_link