This tool allows you to collect feedback from your customer about any service you provided. The customer has to fill up a google form and their opinion is collected in your sheet. Feedbacks with poor rating is collected in separate sheet so you can connect with those customers and take their opinion and devise improvements accordingly.

How Automated Customer Feedback System Works

STEP 1: Send the feedback form to the customer to get their response

STEP 2: They get a confirmation mail and responses are collected

STEP 3: Cases with poor responses go into report sheet for you to act on them

Important features of Automated Customer Feedback System

• Engage customer and improve their experience by asking for feedback
• Collect feedbacks and improvements points from customer point of view
• Act on low rating cases to further improve your business and customer experience